SAP Commerce Cloud
Get started with the Introduction to SAP Commerce Cloud
An Overview of SAP Commerce Cloud
SAP Commerce Cloud is an omnichannel solution that integrates your digital and physical touchpoints in one system to take care of customers’ orders across all channels quickly, securely and reliably. They are using their mobile phone, tablet, or any other form factor. Also included is product content management, which lets you manage all your product content from a single information repository, experience management, which helps you to manage Web content across channels - including online, mobile, and Internet - using a single, intuitive interface, and order management, which manages customer engagement to improve the shopping experience from start to finish.
BIG DATA DONE BETTER
EXPERIENCE MANAGEMENT
Design and manage a highly personalized commerce experience that drives conversion. Features include an intuitive web-site editing tool, support for multiple storefronts, seamless design and deployment for promotional campaigns, as well as access to our “Context-driven Services” add-on module.
ORDER MANAGEMENT
Deliver a true omnichannel buying experience by enabling customers to fulfill orders and make returns anywhere, anytime. Features include an endless-asile fulfillment, self-service returns, complete inventory transparency, and support for both B2B or B2C.
PRODUCT CONTENT MANAGEMENT
Present the right products to the right customers at the right time with engaging details that drive conversion. Features include a consolidated digital commerce platform, built-in work flow reviewer to bulk-edit content, a userfriendly management interface, and support for multilingual catalogs.
OMNICHANNEL COMMERCE
Leverage core digital commerce capabilities to engage and transact with your customers across all channels. Features include a responsive omnichannel storefront, powerful search capabilities, flexible built-in promotion tools, and a plug-and-play integration
CONTEXT-DRIVEN SERVICES
Enable real-time intelligent segmentation, personalization, remarketing, and merchandising for a context-driven customer experience. Features include real-time insights based on customer actions and behaviors, a personalized experience, intelligent remarketing capabilities, and effective merchandising support which continuously adjusts product placement using predefined business goals..
Marketing Analytics
how machine learning can scale your marketing to drive better personalization, and how data visualization, executivelevel reporting, and SAP Analytics Cloud integration help optimize everything from audience discovery to campaign performance.
SAP Marketing Cloud solutions can help you drive growth and revenue by offering key features that aren’t available in traditional CRM software
Features of SAP Marketing Cloud
Dynamic Customer Profiling
Marketing Planning & Performance
Audiences, Campaigns, Journeys
Lead and Account-Based Marketing
Put your customer experience project on the path to success from day one.
SAP Customer Experience Services
Expert guidance and advice
Rely on experts when creating your own connected customer experience. Reduce time-to-value, transform your front office, and derive maximum value from our solutions – with SAP Customer Experience Services.
CX Works
Access a complete source of field-tested, SAP-verified expertise and carefully curated content with all the information you need to succeed with SAP Customer Experience solutions.
As you start your journey VISIRI
Select the Right Implementation Partner
Choosing the right implementation partner is crucial to your project success. The partner will play a critical role in helping to build, implement, extend, customize, and enrich our technology platform and software to deliver innovative and tailored solutions that meet your exact needs. Browse through and select the best partner for you based on country,
